Answers · AI receptionist
AI receptionist for dentists and med spas.
An AI receptionist for dental offices and med spas that answers the phone, texts, Instagram and your website chat 24/7, books in her own scheduling and collects the deposit before giving the slot. Sara runs your front desk like your best receptionist, after hours and at peak times, without adding anyone to payroll.
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Answers every channel, 24/7
Phone, text, Instagram and your website chat, after hours and on holidays.
Scheduling in the platform
Only on real availability, with no double bookings.
Collects the deposit before giving the slot
Sends the payment link in the same chat and the appointment is confirmed once they pay.
How Sara does it
A patient calls with a toothache. She hangs up with an appointment.
This is a real call, exactly as Sara handles it. She listens, understands it's urgent, offers the times that are actually open and books the appointment. The deposit link lands by text the moment she hangs up.
And the call doesn't vanish: it lands in your dashboard, next to the text and Instagram conversations, with a summary of what was said and the appointment already on your calendar.
Sara Hi, I've had a toothache since last night. Do you have anything today or tomorrow?
Hi, I'm sorry to hear that. Yes, I have an emergency slot today at 4:30 pm or tomorrow at 9:00 am with Dr. Ruiz. Which works better?
Today at 4:30, please.
Perfect. Can I get your full name? I'll book it right now.
Mariana Lopez.
All set, Mariana: today at 4:30 pm with Dr. Ruiz. I'll text you the address and the deposit link to lock in the appointment. Is this the best number?
What your virtual medical receptionist does with every inquiry.
The inquiry comes in
A call, a text, an Instagram DM or a message on your website chat. At any hour, on whichever channel the patient picked.
Sara talks and books
She answers with your practice's real information, offers two open times, books the slot and sends the deposit link in the same conversation.
It all lands in your dashboard and calendar
The appointment shows up in the platform's scheduling, the payment is logged, and the full conversation, with its summary, sits in your dashboard inbox.
Dental offices
The cleaning they ask for at 10 pm, booked by 10:02.
New patients text when their day ends, not when your office opens. Sara replies with your practice's real information, offers two open times and collects the deposit before giving the slot. She books cleanings, ortho consults, follow-ups and emergencies alike.
- Cleanings, follow-ups, consults and emergencies
- Quotes real prices and hours, never makes them up
- Deposit collected before the appointment is confirmed
Sara Active now Med spas
The DM on your Botox post, turned into a consult.
In a med spa, the inquiry comes through Instagram: someone sees your Botox or laser post and DMs you. Sara replies in the DM, explains the treatment with your clinic's information, books the consult and collects the deposit. The interest doesn't go cold waiting for tomorrow.
- Answers Instagram DMs and comments
- Books the consult with two specific times
- Deposit by link, appointment confirmed on payment
Sara Active now AI vs. human
AI vs. human virtual medical receptionist: what changes.
A human virtual medical receptionist works remotely, on her shift, one call at a time, and learns your practice over months. Sara answers every call at once, around the clock, with the exact information you loaded. And she has a clear limit: no clinical opinions, and she never touches medical records.
| Aspect | Sara AI receptionist | Human virtual medical receptionist |
|---|---|---|
| Availability | 24/7, weekends and holidays | Her shift. Nights and holidays are extra |
| Calls at the same time | All of them at once, no hold | One at a time; the rest wait or hit voicemail |
| Languages | English and Spanish, same Sara | Depends on who you hire |
| Information given | Your real prices and hours, every time | Depends on training and staff changes |
| Time to get started | Load your info (or we import it from your system), done | Recruit, train and wait for the ramp-up |
| What she doesn't know | Hands it to your team with the full context | Takes a message and passes it on |
| What she won't do | Clinical judgment and medical records: off limits | Not clinical staff either |
| Cost | Fixed monthly subscription, no per-call or per-hour charge | Billed per hour or per minute |
One thread
Called, texted, called again: one conversation.
The patient calls today, texts tomorrow and comments on a post next week. To Sara it's the same person, with the same history. Phone, text, Instagram and your website chat, in a single thread per patient.
- One history per patient, not islands per channel
- The call picks up by text where it left off
- Every call summary, in your dashboard
Sara Active now Books and collects
In the platform's scheduling, deposit collected.
Sara schedules in her own scheduling inside the platform, so she never offers a taken slot or overwrites an appointment your team added. She collects the deposit at booking with a payment link, and the day before she reminds and confirms on her own.
- Her own scheduling inside the platform
- Deposit by link at booking: who pays, shows up
- Automatic reminder and confirmation. See appointment reminders
dra.ruiz@clinicaaurora.com
Schedule · Sara and your team work in the same one
Office · Dr. Ruiz
synced 2 seconds ago
09:00
Camila Ferrer · Assessment
10:30
Martín Ocampo · Hyaluronic acid
12:00
Lunch
14:00
Lucía Bentancur · Botox
16:00
Rocío Silveira · Peeling
09:45
Sofía Márquez · Assessment
11:15
Diego Arrieta · Mesotherapy
13:00
SEME Congress
15:00
Ana Cardoso · Cleansing
10:00
Paula Nogueira · Peeling
11:00
Julián Ferrari · Follow-up
A front desk that answers 24/7, without adding headcount.
How it looks in your dashboard
Every inquiry leaves a trail, whichever way it came in.
In the Chats inbox, calls sit next to texts, Instagram and your website chat, each with its status. At a glance you know who reached out, what they needed and how it ended.
Sara answered a call. Logged with the time, the duration and a text summary.
The appointment was scheduled in the platform from the conversation.
Sara reminded them the day before so the appointment doesn't fall through.
The patient confirmed they're coming and the deposit was collected.
Keep exploring: See the medical answering service Sara for dental practices
Frequently asked questions
Does Sara replace my front desk?
No, she frees it up. Sara handles the repetitive part (answering the phone, replying to the same questions by text, booking, confirming, chasing the deposit) so your front desk can focus on the patient standing in front of them. And she covers nights, weekends and peak times, when there's no one there.
Which channels does she answer?
Phone (by voice), text messages, Instagram (DMs and comments) and your website chat. Same Sara on all of them, with one history per patient.
Does she answer in English and Spanish?
Yes. Sara answers in English and in Spanish, in your practice's tone and terms. How each language is handled at your office is something we define during onboarding.
Is Sara HIPAA compliant?
Sara doesn't store or read medical records or clinical information: she works on the conversation and the calendar, not on your clinical system. Your practice's specific requirements, such as a BAA, are something we review with you in the demo.
Does it work with my dental software (Dentrix, Open Dental) or my PMS?
Sara books in her own scheduling inside the platform and works on the conversation; she doesn't connect to your practice management system or your clinical records. Coming from AgendaPro, Zenoti or GlossGenius? We import your services, prices and patients. If you use another system, we look at it together in the demo.
What happens when she doesn't know something?
She doesn't make things up. She answers with the information you loaded about your practice (treatments, prices, hours, instructions) and, when something falls outside of that, she hands it to your team with the full context of the conversation, so no one starts from scratch.
How much does it cost?
It's a fixed monthly subscription, with no per-call charge and no commission per appointment. The price is put together for each practice based on size, number of calendars and country, and we go over it in the demo.
The AI team that never clocks out
Don't let the next 11:41 pm text go unanswered.
Put Sara on your front desk today, and bring in Mia and Daniel when you are ready. Without changing how you work.