Operator mode · Sara
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Answers · Operator mode

Beyond answering, Sara is your secretary.

You talk to her over WhatsApp like anyone on your team. She manages the entire calendar and notifies every patient. Around the clock.

A clinic owner, relaxed with a coffee, manages her calendar from her phone.

Businesses already working with Sara

  • Front desk of the ViaLaser laser hair removal center

    ViaLaser

    Laser hair removal

  • Facial treatment at the FaceUp clinic

    FaceUp

    Facial aesthetics

  • Facial profile illustrating rhinoplasty at DrReyes

    DrReyes

    Rhinoplasty

  • Physiup, physiotherapy and movement center

    Physiup

    Physiotherapy

  • Consultation at Dres. Sorace & Mendoza, plastic surgery

    Sorace & Mendoza

    Plastic & aesthetic surgery

You talk to her on WhatsApp

No new app or screens. In your own words.

Acts in your calendar

The changes land in your team's Google Calendar.

Notifies every patient

With their new time, without you chasing anyone.

How Sara does it

Reschedule a whole day, in a single message.

Tuesday got complicated and everything has to move. Instead of calling each patient, you send Sara one sentence. She reschedules and notifies each one, one by one.

Sara Sara online
Reschedule everyone from Tuesday to Thursday, same time, and let them know 8:15 am
Done! ✅ I moved all 8 Tuesday appointments to Thursday at the same time. I already messaged each patient with their new time to confirm. 8:15 am
Perfect, thanks 8:16 am
You're welcome 🙌 I'll let you know as they confirm. Tuesday is now open in your calendar. 8:16 am
Message

How operator mode works.

01

You send the order

From your WhatsApp, in your own words: block, move, reschedule or check the calendar.

02

Sara carries it out

She updates your Google Calendar and resolves the change on the spot, with no double bookings.

03

Notifies the patients

She tells each affected patient their new time, without you picking up the phone.

You tell her, and it happens

Orders she handles on her own.

Block an afternoon, move a patient, reschedule the day or check how many appointments you have tomorrow. You message her like your front desk, and she does it.

“Block my calendar on Friday afternoon.”
“Move Juan Pérez to Thursday at 10.”
“Reschedule everyone from Tuesday and let them know.”
“How many appointments do I have tomorrow?”

She notifies for you

Reschedules, and notifies every patient.

The hardest part of rescheduling isn't moving the appointments: it's telling each person. Sara messages everyone with their new time and gives you a summary, without you lifting a finger.

  • Notifies each patient individually
  • Summarizes what she moved and who confirmed
  • Everything stays in your Google Calendar
R RAY Health · Schedule · Week of Jul 28

Tuesday Jul 29

10 appointments · all rescheduled
  • 09:00 Camila Ferrer Assessment → Thu Jul 31 · 09:00
  • 09:45 Martín Ocampo Hyaluronic acid → Thu Jul 31 · 09:45
  • 10:30 Lucía Bentancur Botulinum toxin → Thu Jul 31 · 10:30
  • 11:15 Rocío Silveira Peeling → Thu Jul 31 · 11:15
  • 14:00 Diego Arrieta Mesotherapy → Thu Jul 31 · 14:00
  • 14:45 Paula Nogueira Facial cleansing → Thu Jul 31 · 14:45
  • 15:30 Ana Cardoso Assessment → Thu Jul 31 · 15:30
  • 16:15 Julián Ferrari Hyaluronic acid → Thu Jul 31 · 16:15
Sara online
Reschedule everyone from Tuesday 08:12
Done. I moved all 10 appointments to Thursday Jul 31 at the same times and messaged each patient on WhatsApp. 08:12
Two asked for a different time, I already reassigned them. Should I block Tuesday? 08:12
Yes, block it 08:13
MANAGEMENT SUMMARY
  • 10 appointments rescheduled
  • 10 patients notified
  • 0 reception calls
Tuesday Jul 29 stays closed. 08:13
Message

With control

Only your team can ask her.

Operator mode is enabled per authorized number. A patient can book and ask questions, but never block your calendar or move other people's appointments. That power is yours and your team's alone.

  • Enabled per phone number
  • A patient can't access these actions
  • Every change is logged in the dashboard

“Rescheduling a whole day stops being an afternoon on the phone. It's one message.”

Make rescheduling a whole day a single message.

Frequently asked questions

Can anyone give Sara orders?

No. Operator mode is enabled only for the phone numbers you authorize (yours, the front desk's). Patients never access these actions.

Do I need to install an app?

No. Everything happens over WhatsApp, the same one you already use all day.

What if I reschedule twenty appointments at once?

Sara moves them and messages each patient individually with their new time. That's exactly the case where she saves you the most time.

Can I see what she did?

Every change is reflected in your Google Calendar and in the dashboard, so you always have the record.

The front desk that never closes

Don't let the next 11:41 pm enquiry slip away.

Put Sara to answer, book and collect starting today. Without changing your calendar or how you work.

Sara
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